Frequently Asked Questions
Everything you need to know about your Poosh order.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and earrings are final sale.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-5 business days depending on your location.
How do I find my correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific garment measurements provided.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my package?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.